Refund and Returns Policy

Roso Pet Store > Refund and Returns Policy

Thank you for shopping at [Your Website Name]. We take pride in providing high-quality products and want you to be completely satisfied with your purchase. However, we understand that sometimes a return or refund may be necessary. Please review our policy below.

Refunds

If you are not entirely satisfied with your purchase, we’re here to help. You have [number of days] days to request a refund from the date of purchase. To be eligible for a refund, the following conditions must be met:

  1. The item must be unused and in the same condition as when you received it.
  2. The item must be in its original packaging.
  3. You must provide proof of purchase, such as the order number or receipt.

Once we receive your returned item and verify its eligibility, we will initiate a refund to your original method of payment. Please note that it may take [number of days] for the refund to be reflected in your account, depending on your bank or payment processor.

Returns

If you need to return an item, please follow these steps:

  1. Contact our customer support team at [email/phone number] to notify us about your intention to return the item.
  2. Pack the item securely in its original packaging, including any accessories or documentation that came with it.
  3. Include a copy of the original proof of purchase in the package.
  4. Ship the item to the address provided by our customer support team. Please note that the return shipping costs will be your responsibility unless the return is due to our error.

Upon receiving the returned item, we will inspect it to ensure that it meets the eligibility criteria mentioned above. If the item is deemed eligible for a refund, we will process the refund according to the method mentioned under the “Refunds” section.

Exceptions

Please note that certain items are not eligible for return or refund, including:

  1. Personalized or customized items.
  2. Perishable goods, such as food or flowers.
  3. Intimate or sanitary products, such as underwear or swimwear.
  4. Digital downloads or services that have been provided.

If you have any questions or concerns about our refund and return policy, please contact our customer support team for assistance. We are here to help!

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